Frequently Asked Questions
Do you have minimum order requirements for delivery?
Our order minimum is $50 for domestic orders and $100 for international orders.
What certifications does your business have?
Powertech Controls is proud to be a certified WBE, ISO9001:2015 / AS9120:2016 distributor and an authorized member of ECIA.
Can you source specialized parts not listed in your online catalog?
Powertech’s knowledgeable staff can assist with sourcing a wide array of parts not displayed in our catalog. For more information regarding specialized parts please reach out to info@powertechcontrols.com
Can I request product specification sheets or cut sheets?
Yes, our sales team can provide you with specification and cut sheets.
Do you offer cut-and-reel services for wire and cable?
Yes, we can cut-and-reel wire and cable. For a quote for wire or cable please reach out to info@powertechcontrols.com
What is the cutoff time for same-day dispatch or counter pickup?
Powertech Controls has a cut off time of 4:30 PM (Eastern Standard Time) for same day orders.
What should I do if a shipment arrives short or damaged?
If you receive an incorrect shipment, please reach out to retruns@powertechcontrols.com
Can you assist with manufacturer warranty claims or returns?
Yes, for help with manufacturer warranty claims or returns, please reach out to Returns@powertechcontrols.com
Can you ship worldwide?
Yes, Powertech does offer international shipping.
Do you stock product?
Yes, our 20,000 square foot facility allows us to stock more of the product valued customers, like you, need.